LEGAL REFERENCE

Your data. Your control. Our commitment.

We built raja189 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information — from account signup through every deposit, withdrawal...

Data ProtectionTransparent PracticesIndonesia-CompliantAccount SecurityPayment Privacy
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raja189 Your data. Your control. Our commitment.

What we collect and why

When you open your account, we collect your name, email, phone number and identity details to verify your age and location. We also track your gaming activity, deposit and withdrawal history, and device information to prevent fraud and comply with local regulations in supported Indonesian regions. Your payment data — whether you use DANA, OVO, GoPay or QRIS — is encrypted and

never stored on our servers after each transaction completes. We use this information to process payouts, improve your experience and meet legal obligations.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Questions about your privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings Review and update your personal information anytime in your account dashboard. You control what we display and how we contact you.
Data Requests Request a copy of your personal data or ask us to delete your account. Submit requests through your account or email our compliance team directly.
WHY THIS PLATFORM

How we earn your trust

Encryption Standard

All data in transit and at rest uses industry-standard TLS 1.3 encryption. Your account credentials and payment details are never visible to our support team.

Third-Party Audits

We undergo annual security audits by independent firms to verify our data handling practices meet international standards and local Indonesian requirements.

No Data Selling

We never sell your personal information to third parties. We share data only with payment processors and regulators where law requires it.

Transparent Logging

Every access to your account is logged and timestamped. You can review login history and active sessions in your security settings anytime.

Compliance Team

Our dedicated compliance officers ensure we follow Indonesian data protection standards and respond promptly to any privacy concerns you raise.

Regular Updates

We review this policy quarterly and notify you of material changes via email. You can always access the current version on this page.

Consistency across our platform

Same Standards EverywhereWhether you're on our desktop site, mobile app or live tables, your data protection level stays identical. No shortcuts on smaller screens.
Unified AccountYour privacy settings sync across all devices. Change your contact preferences once and they apply to email, SMS and in-app notifications instantly.
One Privacy PolicyWe don't have separate policies for slots, live casino or sportsbook sections. This policy covers your entire account and all gaming activity.
Consistent RetentionWe keep your data for the same period across all features — typically 7 years for transaction records, 2 years for gameplay logs after account closure.
Equal Payment ProtectionDANA, OVO, GoPay and QRIS transactions receive the same encryption and fraud monitoring. No payment method gets weaker security than another.
Unified Support ResponsePrivacy requests go to the same team regardless of which channel you contact. Response times and thoroughness are consistent across email, chat and support tickets.
Single Opt-OutUnsubscribe from marketing once and it applies to all channels — email, SMS, push notifications and in-app messages. No need to opt out separately.
PLATFORM SNAPSHOT

What defines our privacy approach

01
Minimal Collection We ask only for information we actually need to verify your account, process payouts and comply with local law. No unnecessary fields or hidden data requests.
02
Clear Consent Before we use your data for anything beyond account operations — like marketing emails or analytics — we ask your permission explicitly. You control every checkbox.
03
Fast Deletion Close your account and we delete your personal data within 30 days, except transaction records we must keep for regulatory compliance in Indonesia.
04
No Tracking Pixels We don't use third-party tracking pixels or cookies to follow you across the web. Our analytics stay on-site and never leave your account activity.
05
Breach Notification If we ever detect unauthorized access to your data, we notify you within 24 hours and provide steps to secure your account immediately.
06
Your Rights You have the right to access, correct, export or delete your personal data anytime. Submit requests in your account settings or contact our privacy team.

Privacy questions answered

We retain gameplay logs for 2 years after your last activity. Transaction records stay for 7 years to meet Indonesian regulatory requirements. You can request deletion of older logs anytime through your account settings.

No. Payment details are tokenized and processed through encrypted channels. We never store your full card or wallet credentials. Only transaction confirmations and payout records remain in your account history.

Yes. Go to Account Settings > Privacy > Download My Data. We'll compile your profile information, transaction history and gameplay logs into a portable file within 7 business days.

Only authorized raja189 staff can access your data — our support team for account issues, compliance officers for regulatory checks, and fraud analysts for security. No third parties see your details without your consent.

Your personal data is deleted within 30 days. Transaction records required by Indonesian law stay archived separately and inaccessible to our team. You can request permanent deletion of these records after the legal retention period ends.

We monitor account behavior patterns — unusual login locations, rapid withdrawals, device changes — without tracking you across other websites. This happens server-side and never involves third-party data brokers.

Yes. Click the unsubscribe link in any email or go to Account Settings > Notifications > Marketing. You'll stop receiving promotional messages within 24 hours across all channels.